1.Responsible for pre-, middle and after-sales work, and customer management and maintenance；

2.Through chat software, patiently answer customer questions, customer guide, promote products, facilitate order transaction；

3.Familiar with the various operating rules of Tmall / Taobao or Jingdong, deal with customer requirements, help customers inquire and track the logistics situation, return and exchange, deal with refund and customer rights protection issues；

4.Provide after-sales service, and with a good attitude, provide after-sales service and can solve general complaints；

5.Complete the other work matters assigned by the supervisor；

6.Good computer operation, fast typing speed, and unlimited education background；

7.Bright personality, careful, strong communication ability; strong quick thinking and expression ability, have their own online shop or more than a year of e-commerce customer service experience priority.